DIRECTORY
Presidente Stream Inc.: Toni Portmann
Direttore Generale Stream Italy S.r.l.: Pino Gonzati
Sede legale e operativa Stream Italy: Via Achille Grandi 8, Cernusco Sul Naviglio Milano
Filiale operativa in Italia: Sesta Strada Ovest Z.I. Macchiareddu Cagliari
Inizio attività: 1995
Certificazione di Qualità: ISO 9001
Numero dipendenti: 12.000 nel mondo di cui circa 500 in Italia
Azienda leader nella fornitura di servizi di contact center, supporto tecnico e customer care, in tutto il mondo, Stream ha ricevuto riconoscimenti internazionali come primaria società nel settore, offre una ‘Exceptional Customer Experience’ ai propri clienti, e fornendo soluzioni efficaci di contact centre contribuisce al raggiungimento dell’efficienza nel business.
Servizi: Core Services, Technical Support, Customer Service, Differentiators, Standards for Exceptional Service (SES), Exceptional Customer Experience (ECE), Supply Chain Management (SCM), Revenue Generation Management, Smart Shore SM, Process and Tool Capabilities, Stream Offerings
Tecnologie: Technology Solutions, VoIP Telephony, Tech Partners.
Expertise: Market Expertise, Internet Service Providers, Computers and Peripherals, Consumer Electronics, Software, Telecom and Wireless, Entertainment and Media, Insourcing, Business-to-Business, People, Operations, Project Implementation and Ramp, StreamLine, Operational Expertise, Case Studies.
Global Reach: Site Selection Methodology, Smart ShoreSM Locations.
Tra gli altri riconoscimenti:
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2007 Global Outsourcing 100: Stream recognized among industry leaders by International Association of Outsourcing Professionals
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2007 Global Services 100: Top 10 Best Performing Call Center Providers
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2006 Global Services 100: Best Performing Call Center Firm
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Chilliwack Chamber of Commerce: 2005 Established Business of the Year
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Chilliwack Chamber of Commerce: 2004, 2005 Employer of the Year
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Customer Inter@ction SolutionsTM: MVP Quality Award 2001, 2002, 2003
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Call Centre Focus Magazine: 2001 & 2002 European Call Centre of the Year
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Stream Belleville: 2002, First Canadian Contact Center to receive SCP Certification
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Customer Inter@ction Solutions Teleservices Agencies Top 50 Award for 2002
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CRM Industry Award, 2002
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First North American Contact Center to receive SCP Certification, 2002
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Support Center Practices (SCP) Certification for EMEA centers, 2001
