Avaya, a leading global provider of business communications applications, systems and services, was named one of the top 25 technology vendors in the FinTech 100, an annual international listing of the foremost technology companies that serve the financial services industry.
The FinTech 100 evaluates hardware, software and IT services companies based on fiscal year-end revenues and the percentage of revenues attributed to the financial services industry. Companies that qualify for the FinTech100 rating must derive significant revenue from sales to the financial services sector in order to make the list. The results are compiled and reported by the research firm Financial Insights, an IDC company, and American Banker.
 

“The financial services industry, which encompasses the banking, commodities and insurance sectors, is highly competitive. Clearly, these companies extract great value from advanced IT and communication applications that enables this industry to grow market share, revenues and profits”, said Nick Lippis, industry analyst, Lippis Consulting.
“The FinTech ranking illustrates that top firms in the financial sector worldwide recognize the value of Avaya intelligent communications, which are enabling them to deliver a superior customer experience, boost productivity among an increasingly mobile workforce, and improve total cost of ownership while laying a solid foundation for deploying best-in-class communications applications”, said Tony Kleckner, global practice leader, Financial Services, Avaya.

Financial institutions benefiting from Avaya solutions include the Security Service Federal Credit Union (Security Service), one of the largest credit unions in the United States, with more than a half million members, and Banco Santander Chile (BSC), part of the Santander Group and the largest bank in Chile. BSC offers consumer banking, residential mortgage financing, credit cards, auto loans and investment management services for approximately two million customers and corporate financial services such as financial advisory services and cash management.
 

Security Service is using Avaya Communication Manager software and Avaya servers and gateways to link its corporate headquarters in San Antonio, Texas with its branches throughout Texas and Colorado. For example, its IT network staff experts, who are critical to the credit union’s operations, use one-number access, which enables calls bound for their business number to ring simultaneously on their office phone and up to four mobile (or wire line) phones. This gives each employee their headquarters-based collaboration features such as conferencing and call transfer so they are always connected and productive.
 

When BSC needed to improve and leverage their high level of personalized client service and customer service to increase their success in the market, the financial institution turned to Avaya. Now, Avaya Communication Manager software and an Avaya server connect three sites across Chile and support BSC’s contact center site, where BSC’s 400 agents are located. The Avaya solution enabled BSC to improve employee productivity and enhance client service, with an Avaya Call Management System that provides BSC with the detailed information and management tools it needs to monitor and analyze its contact center operations, show where improvements can be made and pinpoint areas where fast, effective action may be required.